CUSTOMER CARE | Moondance Jewelry

CUSTOMER CARE

Availability 

Most items are available for immediate delivery. However, due to our unique selection and high demand, some items may be temporarily unavailable. If this is the case, you will be notified via the e-mail you provide that your item will be Special Ordered. An estimated delivery date will be given and your order will be processed upon your confirmation or in 24 hours if we do not receive notice of cancellation. Designers' prices occasionally change; if this is the case, you will be notified and your order will be processed only upon your approval. Please note that Special Orders are Final Sales.

Timing 

Please allow two business days for processing. You should receive your USPS Priority Mail package within 3-4 days of processing. USPS Express Mail delivery will be delivered 2 days after processing. International Air Mail will arrive approximately 7-10 days after processing.

Taxes

CA residents are subject to a 9.5% sales tax.

Credit Cards

Moondance accepts the following credit cards:

  • American Express

  • Mastercard

  • Visa

  • Discover

Moondance also accepts payments through Paypal for online orders.

Special Orders 

Please inquire about special orders (special requests, ring sizes, necklace lengths, etc.). Timing and pricing will vary by designer. Due to fluctuating costs of materials, we cannot guarantee past pricing, and quotes given on special requests are only valid for 7 days after quotation. Special Orders are final sales and not subject to price matching guarantee.