FAQs

What are your store hours?

Normal Hours of Operation
Mon-Sat 10am – 6pm
Sun 11am – 5pm

Temporary Hours of Operation
Mon-Sat 11am – 5pm
Sun 12-4pm

Do you make custom jewelry?

Yes! We are happy to chat with you about creating a customized piece. Come in or call us!

What is your contact info?

Email: info@moondancejewelry.com
Phone: 310-395-5516
Text: 310-405-2513
Or you can instant message with our customer service team on the website (when available)!

Can I text message the store for help picking something out?

Yes! Text us at 310-405-2513.

What is your return/exchange policy?

Our in-store policy is different than our online policy.
Purchases made in store may be exchanged within 2 weeks of purchase for another item or store credit. Store credit expires after 1 year.
Purchases made online may be returned for a full refund within 7 days of receiving your order.

You may read the full return/exchange policy here.

I’m a jewelry designer and want to sell my line at Moondance, who should I talk to?

Please send line sheets to info@moondancejewerly.com.

How can I tell if the item(s) I want is in stock?

If you need your item(s) within a certain time frame, please contact us and we can let you know when it will be ready to ship. If we need to special order your item(s) we will contact you within 24 hours of your placed order to provide you with an estimated time of arrival.

What is a Special Order?

If the piece you want is not in stock or isn’t available in the color you want, we are happy to help you with a special order. Once we receive payment, we place the order directly with the design studio. As soon as your order arrives at the store, we will call you to ship or pick-up. Special orders typically take between 4-6 weeks, however, production time can vary. We will always do our best to accommodate your time frame or deadline. Special orders are always final sale.

How is your jewelry sourced?

Our gallery is curated by Moondance’s owner and buyer. All the designers we carry are hand-picked and carefully considered. We carry many local designers, as well as several international designers from all over the globe. We are always on the lookout for up-and-coming designers, so if you have a great suggestionplease email info@moondancejewerly.com.

How do I take care of my jewelry?

Jewelry care depends on what kind of jewelry you have (ie. Gold Fill, 14k Gold, Brass, Sterling Silver, etc.) Please contact us to obtain specific care instructions on your special piece.

Do you take repairs (even if the jewelry wasn’t purchased at Moondance)?

Yes! We are able to take repairs for things like broken chains, ring resizing, replating, changing clasps, etc. Our typical repair time frame is about 2 weeks. Pricing varies for repairs, but we will give you an estimate when you drop the piece off.

What is your privacy policy?

You may read the privacy policy here.